1. Who we are

NJ Plumbing & Heating is a sole trader business operated by Nicholas Judge, based at 96 Hillesden Avenue, Bedford, Bedfordshire. We provide plumbing, drainage, bathroom and heating services across Bedford and the surrounding areas.

For any data-related queries, contact us at njplumbingandheating1@gmail.com.

2. What data we collect

When you use our website we may collect:

Your name and phone number (when you submit a quote request or contact form)
Your email address (if provided)
Your postcode or town
A description of the work you need
Your preferred appointment date (if provided)

3. How we use your data

We use the information you provide solely to:

Respond to your enquiry or quote request
Book and manage appointments
Contact you about the job you have requested

We do not use your data for marketing purposes without your explicit consent. We do not sell or share your data with third parties for commercial use.

4. Legal basis

We process your personal data on the basis of legitimate interests (responding to your enquiry) and, where you book an appointment, on the basis of performing a contract with you.

5. How long we keep your data

We retain contact details and job information for up to 2 years for warranty and record-keeping purposes. After this period, your data is securely deleted.

6. Third-party services

Our website uses the following third-party services which may process your data:

Formspree — processes quote form submissions and forwards them to us by email
Calendly — used for online booking; governed by Calendly's own privacy policy
Google Maps — embedded maps on our contact and areas pages

7. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data

To exercise any of these rights, email us at njplumbingandheating1@gmail.com. We will respond within 30 days.

8. Cookies

This website does not use tracking or advertising cookies. We do not use Google Analytics or any similar analytics tools.

9. Contact

If you have any questions about this policy or a complaint about how we handle your data, please email njplumbingandheating1@gmail.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Privacy Policy